Job Description
Join our award-winning team at the luxurious Harborview Hotel in Baltimore! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Maryland's vibrant hospitality scene. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Manage guest check-in/out processes efficiently using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Market hotel services and amenities to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years of hotel front desk or guest services experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a high-pressure environment
- Strong attention to detail and organizational abilities
- Valid Maryland driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and transportation