Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier property. As the first point of contact for international and domestic travelers, you'll create memorable stays through personalized service, seamless check-ins, and local expertise. Enjoy competitive pay, comprehensive benefits, and career advancement in one of America's most vibrant cities. Apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Process reservations, payments, and room assignments using hotel management software
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet services for seamless operations
- Provide local recommendations for dining, attractions, and transportation
- Maintain front desk cleanliness and organized documentation systems
- Uphold brand standards for safety, security, and service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with multilingual abilities preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities in fast-paced environments
- High school diploma or equivalent; hospitality certification a plus
- Valid work authorization for United States employment