Job Description
Are you looking for an exciting opportunity in the hospitality industry?
The Grandview Hotel in Cleveland, OH is currently Urgently Hiring for a dedicated Front Desk Agent to join our high-energy team. We are seeking individuals who excel in customer service and want to make a lasting impression on our guests.
As part of our team, you will be the first point of contact for our visitors, ensuring a warm welcome and seamless check-in experience. We offer competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunities for career advancement within the hospitality sector.
Responsibilities
- Greet and welcome guests warmly upon arrival, providing exceptional customer service.
- Manage guest check-in and check-out processes efficiently using hotel management software.
- Handle and resolve guest inquiries, complaints, and special requests promptly.
- Process payments and manage room reservations accurately.
- Maintain a clean and organized front desk area at all times.
- Assist with administrative tasks, including filing and data entry.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Previous experience in hotel front desk or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible shifts, including weekends and holidays.
- Attention to detail and problem-solving abilities.