Job Description
Are you ready to join a premier hospitality team in Long Beach?
The Grand Hotel Long Beach is urgently hiring talented individuals for our Front Desk team. We are looking for passionate professionals who excel in customer service and want to make a lasting impression on our guests.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Benefits: Comprehensive health, dental, and vision insurance.
- Perks: Employee discounts on dining, spa services, and local attractions.
- Growth: Clear pathways for career advancement within the hospitality industry.
- Environment: Work in a dynamic, modern, and upscale setting.
We are looking for someone who thrives in a fast-paced environment and can handle multiple tasks with a smile.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and special requests with the utmost professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash and credit transactions securely.
- Assist in coordinating room service, housekeeping, and maintenance requests.
- Provide accurate information regarding hotel amenities and local Long Beach attractions.
- Adhere to all safety, security, and brand standards at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, hotel operations, or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency with computers and property management software is a plus.
- A friendly, positive attitude and a genuine desire to help guests.