Job Description
Join our award-winning hospitality team at Sunset Beach Hospitality Group! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our premier oceanfront property in Long Beach, CA. This full-time shift-based role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Manage check-in/check-out processes with efficiency and professionalism
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments, reservations, and room assignments using property management systems
- Coordinate with housekeeping, maintenance, and security teams
- Execute upselling strategies to maximize revenue
- Maintain accurate records of guest feedback and incidents
- Uphold brand standards through impeccable service delivery
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and data entry skills
- Valid California driver's license preferred