Job Description
Join our dynamic team at Premier Hospitality Group as a Front Desk Agent in the heart of Miami! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury oceanfront property. This full-time role offers competitive compensation, flexible shift schedules, and career growth opportunities in one of the world's most vibrant destinations. If you thrive in fast-paced environments and possess outstanding communication skills, apply now to become the face of our hospitality excellence!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) effectively
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional verbal communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Miami tourism attractions
- Attention to detail and multitasking abilities
- High school diploma or equivalent required
- Positive attitude and professional appearance