Job Description
Immediate Opening for Front Desk Agent in Miami! Join our award-winning hospitality team at the Grand Miami Hotel. We're seeking a passionate individual to deliver exceptional guest experiences in the heart of South Beach. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Florida's most vibrant cities.
As a Front Desk Agent, you'll be the first point of contact for our international clientele, ensuring seamless check-ins, resolving inquiries, and maintaining our luxury standards. Perfect for energetic professionals who thrive in fast-paced environments!
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera, Fidelio)
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in booking systems and MS Office
- Ability to work flexible shifts (nights/weekends)
- Fluent in English; Spanish highly valued
- Valid Florida driver's license preferred
- Positive attitude under pressure
- High school diploma or equivalent required