Job Description
Join our dynamic hospitality team as a Front Desk Agent and kickstart your career in the thriving Portland tourism industry! We're urgently seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences at our downtown property. As the first point of contact, you'll create memorable impressions while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our award-winning chain.
Responsibilities
- Warmly greet and register guests using our property management system
- Manage reservations, cancellations, and room assignments efficiently
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest inquiries and resolve issues with empathy and speed
- Operate switchboard and manage voicemail systems
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – full training provided!
- Exceptional customer service mindset and communication skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable punctuality and professional appearance
- Authorization to work in the United States