Job Description
We are looking for enthusiastic individuals to join our dynamic team as Front Desk Agents. This is an urgent hiring opportunity designed for candidates with no prior experience who are ready to start their career in hospitality immediately.
At Grand Hotel New Orleans, we pride ourselves on providing exceptional hospitality in the heart of the French Quarter. If you are a people person looking for a stable, rewarding career with great growth potential, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- No Experience Needed: We provide comprehensive on-the-job training.
- Growth Opportunities: Clear pathways to management roles.
- Great Benefits: Health insurance, paid time off, and employee discounts.
Responsibilities
- Greet and welcome guests with a warm, professional, and memorable demeanor upon arrival.
- Manage incoming phone calls, emails, and walk-in inquiries with efficiency and courtesy.
- Check guests in and out, ensuring all necessary documentation and payment processing are completed accurately.
- Assist guests with check-in procedures, room keys, and local recommendations.
- Handle guest requests and resolve complaints immediately to ensure a 5-star experience.
- Maintain a clean, organized, and welcoming front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior experience required; we value attitude and aptitude over history.
- Strong interpersonal and communication skills with a focus on customer service.
- Basic computer literacy and ability to learn new software quickly.
- A positive attitude, high energy, and a genuine desire to help others.
- Reliability and punctuality are essential for this role.
- Professional appearance and grooming standards.