Job Description
Join our award-winning luxury hotel in Sacramento's vibrant downtown! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and concierge teams. This is your opportunity to grow in a dynamic environment with competitive compensation and benefits.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints promptly and escalate when necessary
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Sacramento attractions and services