Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant downtown Sacramento! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in California's capital city. Immediate openings available for energetic professionals who thrive in fast-paced environments.
Why Work With Us?
• Flexible scheduling options
• Health, dental, and vision insurance
• Employee discounts on hotel stays
• Paid training and development programs
• Recognition programs for outstanding performance
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
- Follow all safety and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent required
- Valid driver's license preferred
- Ability to stand for extended periods