Job Description
Join our award-winning hospitality team at the heart of San Jose! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. This is a prime opportunity for career growth in the hospitality industry with competitive benefits and a vibrant work environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for airport shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required