Job Description
Join our award-winning team in Milwaukee! We're urgently seeking dynamic Front Desk Agents for immediate shift-based positions. This role is the heartbeat of our guest experience, requiring exceptional communication skills and a passion for hospitality. Work flexible shifts including nights, weekends, and holidays in a fast-paced downtown environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Wisconsin's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve conflicts promptly
- Maintain accurate records using property management systems
- Process payments and manage cash drawer operations
- Perform safety and security checks during shift transitions
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong verbal communication and problem-solving skills
- Proficiency in reservation systems (Opera, etc.)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling skills
- High school diploma or equivalent required
- Professional appearance and positive attitude
- Ability to stand for extended periods