Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. This is your chance to shine in a fast-paced environment while enjoying competitive pay and career growth opportunities. Apply today and become part of our hospitality family!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Handle guest inquiries with professionalism and local expertise
- Operate PMS systems (Opera) and manage reservations
- Resolve guest complaints promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain cash drawer accountability
- Monitor security protocols and access control
Qualifications
- Previous front desk or hospitality experience required
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems and basic software
- Customer service certification preferred
- Ability to stand for extended periods
- Valid Maryland driver's license
- Must pass background check