Job Description
Join Our Team Today!
Apex Hospitality Solutions is currently urgently hiring dedicated Front Desk Agents for our premier property in Cleveland, Ohio. We are looking for dynamic individuals to join our team who thrive in a fast-paced environment and are available for shift work.
As a Front Desk Agent, you will be the face of our brand, ensuring our guests receive the highest level of service. We offer competitive pay, flexible scheduling, and excellent growth opportunities for the right candidates.
Why Apply?
- Immediate start available for qualified candidates.
- Competitive hourly wage with performance bonuses.
- Comprehensive health benefits package.
- Employee discounts on amenities and services.
Responsibilities
- Check guests in and out efficiently, verifying payment and collecting necessary information.
- Answer incoming calls, manage the front desk console, and respond to emails promptly.
- Handle guest inquiries, complaints, and requests with a positive and problem-solving attitude.
- Manage reservations, room assignments, and key card distribution.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; college degree preferred.
- Previous experience in hospitality, customer service, or front desk operations is a plus.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor.