Job Description
Are you a charismatic and detail-oriented professional looking for an exciting opportunity in the hospitality industry? Grand Horizon Hotels & Resorts is urgently hiring a dedicated Front Desk Agent for our premium property in the heart of San Diego, CA. We pride ourselves on providing world-class service and are looking for individuals who share our passion for excellence.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer competitive pay, flexible shift schedules, and opportunities for career growth within our expanding network of properties.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and handling inquiries with a smile.
- Manage the check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer and direct incoming phone calls, emails, and visitor requests promptly.
- Resolve guest complaints and issues in a professional and timely manner to ensure satisfaction.
- Maintain a clean, organized, and welcoming lobby and reception area at all times.
- Assist with administrative tasks such as filing, data entry, and preparing daily reports.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Madeline) is a plus.
- Ability to work flexible shifts, including weekends and holidays.
- A friendly, professional demeanor with a genuine desire to help others.