Job Description
Join our award-winning team at Mountain View Resorts in the heart of Colorado Springs! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our stunning mountain-adjacent location. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins and memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Colorado's most vibrant tourism destinations. Apply now to become part of our family!
Responsibilities
- Provide exceptional customer service during guest check-in/out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (e.g., Opera, SiteMinder)
- Strong problem-solving and conflict resolution skills
- Excellent communication and multitasking abilities
- Ability to work flexible schedules including nights/weekends
- High school diploma or equivalent
- Basic knowledge of Colorado Springs attractions
- Valid driver's license preferred