Job Description
Join our award-winning team at Grand Plaza Hotel Houston! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Houston's premier luxury hotels. Immediate openings available – apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and optimize room assignments efficiently
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) effectively
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or guest services experience
- Proven customer service excellence in fast-paced environments
- Strong communication and problem-solving skills
- Proficiency with property management systems
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Houston attractions and local services
- Valid Texas Food Handler's Certificate preferred
- High school diploma or equivalent required