Job Description
Join our award-winning team at Grand Harbor Hotel & Resort in Jacksonville, FL! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the face of our luxury waterfront property, ensuring seamless check-ins, handling guest inquiries, and maintaining operational excellence. This urgent hiring opportunity includes competitive pay, comprehensive benefits, and rapid advancement potential. If you thrive in dynamic environments and prioritize guest satisfaction, apply now to start your career with us!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle guest inquiries, complaints, and special requests promptly
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service delivery
- Utilize hotel management systems (Opera/PMS) effectively
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera/PMS preferred)
- Ability to work flexible shifts, including nights/weekends
- High school diploma or equivalent required
- Valid Florida driver's license (if transportation needed)
- Basic knowledge of Jacksonville attractions and services