Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Westin Los Angeles. As the first point of contact for our guests, you will set the tone for their entire stay with your warmth, efficiency, and attention to detail. We are currently offering immediate hiring opportunities for individuals who are passionate about hospitality and eager to contribute to a world-class environment.
In this role, you will be responsible for managing the front desk operations, ensuring a seamless guest experience from arrival to departure. We offer a competitive compensation package, comprehensive benefits, and a vibrant work culture in the heart of Downtown LA.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests with a focus on speed and accuracy.
- Manage incoming phone calls and direct inquiries to the appropriate departments professionally.
- Maintain the front desk area and lobby in pristine condition at all times.
- Handle guest complaints and requests promptly to ensure high levels of guest satisfaction.
- Process payments accurately and reconcile daily reports.
- Assist with concierge services and provide recommendations for local attractions and dining.
Qualifications
- High school diploma or equivalent; hospitality degree or certification is preferred.
- Minimum of 1-2 years of previous experience in a hotel front desk role.
- Strong interpersonal and communication skills with a customer-first attitude.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and demeanor at all times.