Job Description
Join our award-winning downtown Seattle hotel as a Weekend Front Desk Agent and become the first point of contact for our international guests! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-energy weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most vibrant cities. Our team-centric environment celebrates diversity and rewards excellence with performance bonuses and complimentary hotel stays.
Responsibilities
- Check-in/out guests efficiently while verifying reservation details and payment methods
- Handle guest inquiries with professionalism and resolve issues promptly
- Manage room assignments and coordinate with housekeeping for turnarounds
- Process payments and maintain accurate cash drawer reconciliation
- Operate PMS systems and utilize upselling techniques to maximize revenue
- Collaborate with valet, concierge, and security teams for seamless operations
- Execute safety protocols and emergency procedures as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication skills and multilingual abilities preferred
- Ability to work independently during high-pressure weekend rushes
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including Saturdays, Sundays, and holidays
- Basic knowledge of Seattle attractions and transportation systems