Job Description
We are currently seeking an experienced and energetic Shift Manager to join our dedicated team at The Royal Houston Hotel Group. This is an urgent hiring opportunity for a professional who thrives in a fast-paced hospitality environment. If you are looking for a career in a dynamic setting with excellent growth potential, we want to hear from you.
In this pivotal role, you will oversee daily hotel operations, ensuring seamless service delivery and guest satisfaction. You will lead a diverse team, handle complex guest inquiries, and ensure that all safety and operational standards are met during your shift.
Responsibilities
- Oversee daily front-of-house operations, including check-ins, check-outs, and concierge services.
- Supervise and mentor front desk staff, housekeeping teams, and security personnel.
- Handle and resolve guest complaints and emergencies with professionalism and efficiency.
- Manage inventory levels, including room supplies and amenities, to prevent stock shortages.
- Ensure compliance with all hotel policies, safety regulations, and local health codes.
- Conduct daily briefings and shift handovers to ensure clear communication among staff.
- Monitor and maintain the cleanliness and aesthetic appeal of public areas.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality Management preferred.
- Minimum of 2 years of experience in hotel operations or hospitality management.
- Proven leadership experience with the ability to motivate a team.
- Strong problem-solving skills and ability to remain calm under pressure.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Excellent verbal and written communication skills.
- Proficiency in hotel management software (PMS) is a plus.