Job Description
We are seeking passionate and dedicated professionals to join our team at The Fort Worth Grand Hotel. As one of the city's premier hospitality venues, we are currently hiring immediately to support our expanding operations. If you are looking for a rewarding career in a dynamic environment and want to be part of a team that creates unforgettable guest experiences, this is the perfect opportunity for you.
Why Apply?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Clear pathways for career advancement within our hotel group.
- Perks: Employee discounts on dining and hotel stays.
Responsibilities
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Manage front desk operations, including check-ins, check-outs, and accurate reservation management.
- Ensure the cleanliness, organization, and aesthetic appeal of the lobby, public areas, and guest suites.
- Handle guest inquiries and complaints promptly, escalating issues to management when necessary to ensure satisfaction.
- Collaborate with the housekeeping and maintenance teams to maintain high standards of facility upkeep.
- Process payments and maintain accurate financial records and logs.
- Assist with special events and banquet coordination as required.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in the hospitality or customer service industry is preferred but not required for entry-level roles.
- Strong verbal communication skills with a professional and friendly demeanor.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- Basic computer literacy and experience with hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift light objects (up to 20 lbs).