Job Description
Join The Grand Dallas Hotel's award-winning hospitality team as a Front Desk Supervisor! We're seeking a dynamic leader to oversee daily front desk operations while delivering exceptional guest experiences in the heart of downtown Dallas. This full-time role offers competitive compensation, career growth opportunities, and the chance to work in one of Texas's most iconic luxury properties.
Responsibilities
- Manage front desk team scheduling, training, and performance reviews
- Handle VIP guest check-ins, special requests, and conflict resolution
- Oversee room inventory management and rate optimization
- Implement hotel brand standards for service excellence
- Train staff on PMS systems and guest loyalty programs
- Collaborate with housekeeping and maintenance departments
- Analyze guest feedback to improve service quality
Qualifications
- 3+ years hotel front desk experience with supervisory background
- Proficiency in Opera or similar property management systems
- Strong problem-solving and conflict resolution skills
- Valid Texas Food Handler certification preferred
- Ability to work flexible shifts including nights/weekends
- Fluent English with Spanish language skills a plus
- High school diploma or equivalent required