Job Description
New York City’s Premier Hotel is Urgently Hiring!
Are you passionate about hospitality and looking to join a dynamic team in the heart of Manhattan? We are currently seeking dedicated Hotel Staff to provide exceptional service to our diverse clientele. Whether you are an experienced professional or just starting your career, we offer a vibrant work environment and excellent growth opportunities.
Our Commitment to You:
- Competitive hourly wages ranging from $18.00 to $26.00.
- Comprehensive health, dental, and vision insurance.
- Employee dining discounts and access to hotel amenities.
- Professional development and training programs.
Responsibilities
- Guest Relations: Greet guests upon arrival and assist with check-in and check-out procedures with a warm, professional demeanor.
- Concierge Services: Provide local recommendations, arrange transportation, and fulfill special guest requests efficiently.
- Operational Support: Maintain the front desk area, manage reservations, and handle incoming phone calls and inquiries.
- Issue Resolution: Address guest complaints or concerns promptly and escalate complex issues to management to ensure high satisfaction levels.
- Administrative Tasks: Process payments accurately, update guest profiles in the Property Management System (PMS), and ensure filing is up to date.
- Team Collaboration: Work closely with housekeeping and culinary staff to ensure seamless operations across all departments.
Qualifications
- Experience: Previous experience in the hospitality or customer service industry is preferred but not required for entry-level roles.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Customer Focus: A genuine passion for helping others and delivering top-tier guest service experiences.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED equivalent.
- Technical Skills: Basic computer literacy and proficiency with hotel management software (e.g., Opera, Micros) is a plus.