Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, premium benefits, and a dynamic work environment in Arizona's premier hospitality destination. Immediate openings available for motivated professionals ready to shine!
Responsibilities
- Deliver 5-star guest service at check-in/check-out
- Manage reservations and room assignments
- Handle guest inquiries with professionalism
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Resolve guest concerns promptly
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication skills
- Proficiency in Opera/PMS systems
- Flexible availability including nights/weekends
- Basic knowledge of Phoenix attractions
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license
- COVID-19 vaccination required