Job Description
Join our award-winning team at Desert Rose Inn & Suites, Tucson's premier hospitality destination! We're urgently seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. As a Front Desk Agent, you'll be the first point of contact for travelers from around the world, embodying our commitment to excellence and creating memorable stays. Enjoy competitive pay, flexible scheduling, and a supportive work environment with growth opportunities. Immediate openings available for motivated professionals ready to shine in the heart of Tucson's tourism scene.
Responsibilities
- Check in/out guests efficiently using hotel management software
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer with accuracy
- Coordinate housekeeping and maintenance requests
- Upsell room upgrades and amenities to enhance guest satisfaction
- Maintain detailed guest records and reservation systems
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Previous hotel or customer service experience required
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in booking systems (e.g., Opera, PMS)
- Strong attention to detail and organizational abilities
- Valid Arizona driver's license (if driving required)
- Basic math and cash handling skills
- Positive attitude and teamwork mindset