Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier luxury destination! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant downtown setting. Apply now and become part of our family committed to excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle reservations, room assignments, and payment processing with precision
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Process payments and maintain accurate guest records
- Support colleagues during peak hours to ensure smooth workflow
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred