Job Description
Join our award-winning downtown Chicago hotel and become the heart of our guest experience! We're seeking passionate Front Desk Agents who thrive in fast-paced environments and value timely compensation. Enjoy weekly pay while delivering exceptional service at our luxury property near Millennium Park. This role offers growth opportunities, competitive benefits, and the chance to work in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Professional appearance and demeanor
- High school diploma or equivalent required
- Valid Illinois driver's license (for va shuttle duties)