Job Description
Join our award-winning hospitality team in Baltimore! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with flexible weekly pay schedules. Enjoy a vibrant work environment in Maryland's premier tourism hub, with opportunities for growth and competitive benefits. Perfect for night owls and early birds alike!
Responsibilities
- Manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modify bookings in real-time
- Resolve guest concerns with prompt, empathetic solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling capabilities
- Positive attitude and professional appearance