Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll showcase our commitment to hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special promotions
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid CA Food Handler Card (required)
- Basic knowledge of San Francisco attractions
- High school diploma or equivalent
- Ability to stand for extended periods