Job Description
Join our award-winning luxury hotel in downtown Raleigh! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in North Carolina's capital city. Immediate start available for qualified candidates who thrive in fast-paced settings.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Upsell hotel amenities and services
- Prepare daily shift reports
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or PMS systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- First Aid/CPR certification preferred