Job Description
Join our award-winning team at Grand Pacific Hotels in Long Beach! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant coastal city. As a Front Desk Agent, you'll be the face of our luxury property, creating memorable stays for travelers from around the world. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of California's most dynamic tourism destinations. Apply today and start your hospitality career in Long Beach!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS) efficiently
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera/PMS preferred)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Long Beach attractions and services
- High school diploma or equivalent required