Job Description
Join our award-winning Virginia Beach hotel team where urgent openings await passionate hospitality professionals! We're seeking dynamic individuals to deliver exceptional guest experiences in our oceanfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Virginia's premier coastal destination. Apply now and become part of our family committed to excellence!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate housekeeping operations
- Resolve guest inquiries and complaints with professionalism
- Execute upselling strategies for premium rooms and amenities
- Train and mentor new team members on hospitality standards
- Collaborate with F&B and event teams for seamless guest experiences
- Maintain strict compliance with safety and sanitation protocols
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Proven conflict resolution and customer service skills
- Proficiency in hotel management systems (Opera, etc.)
- Flexible availability including nights/weekends/holidays
- Valid Virginia hospitality certification preferred
- Ability to lift 25 lbs and stand for extended periods
- Bilingual (English/Spanish) candidates strongly encouraged