Job Description
Immediate Opening for Hotel Shift Manager in NYC! Join our award-winning Grand Plaza Hotels and lead dynamic front-of-house operations during high-demand shifts. We're urgently seeking experienced hospitality professionals to ensure exceptional guest experiences 24/7. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of Manhattan.
Why Join Us?
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays worldwide
- Professional development programs
Responsibilities
- Manage daily hotel operations during assigned shifts (day/night)
- Supervise front desk, concierge, and housekeeping teams
- Handle guest inquiries, complaints, and VIP requests
- Coordinate check-in/check-out procedures for optimal efficiency
- Monitor safety protocols and emergency response procedures
- Prepare shift reports and communicate with department heads
- Train and mentor staff on service standards
Qualifications
- 3+ years in hotel shift management or supervisory role
- Proven experience in high-volume NYC hospitality
- Strong leadership and conflict resolution skills
- Flexible availability including nights, weekends, holidays
- Proficiency in hotel management systems (Opera, etc.)
- Bachelor's degree in Hospitality preferred
- NYC Food Handler/Sanitation certification
- Ability to work under pressure during peak hours