Job Description
Join our award-winning team at Grand Pacific Hotels as an urgent hiring shift supervisor! We're seeking dynamic professionals to manage overnight and evening operations in our luxury downtown San Diego property. This critical role ensures seamless guest experiences during high-traffic periods while maintaining operational excellence. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of California's most vibrant cities. Immediate openings available for qualified candidates ready to make an impact.
Responsibilities
- Oversee all front desk, bell stand, and valet operations during assigned shifts
- Manage staff scheduling and real-time workflow adjustments
- Handle escalated guest concerns with professionalism and empathy
- Conduct pre-shift briefings and post-shift performance reviews
- Ensure compliance with safety, security, and brand standards
- Coordinate with housekeeping and maintenance departments
- Process payments, resolve billing discrepancies, and manage cash flow
- Train new staff on SOPs and service excellence protocols
Qualifications
- 3+ years hotel supervisory experience in shift-based roles
- Proven ability to manage high-pressure situations calmly
- Advanced proficiency in PMS systems (Opera/Micros preferred)
- Strong conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Hotel management degree or equivalent certification preferred
- Fluency in English; Spanish proficiency highly valued