Job Description
Join our award-winning team at Grand Atlanta Hospitality Group! We're urgently seeking passionate hotel professionals to elevate our guest experience in the heart of Atlanta. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a luxury environment. Perfect for career-driven individuals ready to make an immediate impact.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage room inventory and coordinate housekeeping operations
- Resolve guest inquiries and complaints with professionalism
- Train and mentor new team members on service standards
- Maintain accurate records and financial transactions
- Collaborate with departments (F&B, Events, Maintenance) for seamless operations
- Ensure compliance with safety and hygiene protocols
Qualifications
- Minimum 2 years hotel/hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management systems (Opera, PMS)
- High school diploma or equivalent required
- Valid Georgia driver's license (for positions requiring transportation)
- Basic first aid/CPR certification (or willingness to obtain)
- Fluent in English; bilingual (Spanish) a plus