Job Description
Immediate openings for passionate hotel professionals in Baltimore, MD! Join our award-winning team at Grand Harbor Hotels where we deliver exceptional guest experiences daily. We're seeking dedicated individuals to fill critical roles across our departments with competitive benefits, growth opportunities, and a supportive work environment. Apply today and start your hospitality career in the heart of Baltimore!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate housekeeping and maintenance requests for guest satisfaction
- Operate hotel management systems (PMS) and handle cash transactions
- Assist with event setup and VIP guest services
- Maintain strict safety and cleanliness standards
- Collaborate with cross-functional teams for seamless operations
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in hospitality software (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Maryland hospitality certification preferred
- Basic knowledge of reservation systems and billing processes
- Ability to lift 25 lbs and stand for extended periods