Job Description
Join Fort Worth's premier hospitality destination! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences at our downtown location. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Texas' fastest-growing hospitality market.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and optimize room assignments
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate housekeeping and maintenance requests
- Execute upselling strategies for premium services
- Maintain accurate billing and payment processing
- Train new staff on service standards
Qualifications
- Minimum 1 year hotel or customer service experience
- Texas Food Handler/Seller certification preferred
- Proficiency in PMS systems (Opera, Cloudbeds)
- Flexible availability including nights/weekends
- Strong conflict resolution abilities
- Valid Texas driver's license
- Bilingual (English/Spanish) a plus