Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our dynamic team, you'll contribute to our reputation as LA's premier destination for travelers worldwide. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in an environment that values excellence and teamwork.
Responsibilities
- Deliver outstanding guest service with personalized attention to detail
- Manage check-in/check-out procedures efficiently using our property management system
- Respond to guest inquiries and resolve issues promptly with solution-oriented approaches
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate records of guest preferences and special requests
- Uphold strict cleanliness and safety standards across all public areas
- Participate in daily briefings and continuous training programs
Qualifications
- Minimum 1 year hotel or high-end hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency in Opera or similar property management software
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with a customer-first mindset
- Basic knowledge of local attractions and transportation options
- Valid California driver's license (for airport runs/shuttle duties)
- Fluency in English; bilingual (Spanish/Chinese) highly preferred