Job Description
Join our award-winning luxury hotel in the heart of Charlotte's thriving downtown! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our AAA Four-Diamond property. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's fastest-growing cities. Immediate openings for dynamic individuals who thrive in fast-paced environments and embody our commitment to excellence.
Why work with us? • Prime location near Uptown Charlotte • Industry-leading training programs • Employee discounts and perks • Health, dental, and vision insurance • 401(k) with company match • Opportunities for advancement
Responsibilities
- Deliver exceptional guest service across all touchpoints
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Maintain pristine room standards and public areas
- Collaborate with cross-functional teams seamlessly
- Uphold brand standards and safety protocols
- Process payments and maintain accurate records
- Contribute to a positive team culture
Qualifications
- Minimum 1 year hospitality or customer service experience
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency (PMS systems preferred)
- Strong attention to detail and organizational skills
- Valid North Carolina driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and team player mentality