Job Description
Join Chicago's premier luxury hotel chain and become part of an award-winning hospitality team! We're urgently seeking passionate professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the Windy City.
Grand Hotel Chicago is committed to diversity, equity, and inclusion. We offer comprehensive health benefits, paid time off, and employee discounts. Immediate openings available across multiple departments.
Responsibilities
- Deliver exceptional guest service with personalized attention to all hotel visitors
- Manage check-in/check-out procedures efficiently using hotel management systems
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Resolve guest complaints promptly and maintain high satisfaction scores
- Train new staff on service standards and operational protocols
- Monitor inventory levels and assist with procurement processes
- Ensure compliance with health, safety, and sanitation regulations
Qualifications
- Minimum 2 years of hotel or hospitality industry experience
- Proven track record in guest satisfaction and conflict resolution
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Excellent communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Illinois Food Handler's Certificate (preferred)
- High school diploma or equivalent required
- Basic knowledge of Chicago tourism attractions and local area