Job Description
Join our award-winning Louisville hospitality team immediately! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our downtown location. If you thrive in fast-paced environments and possess impeccable customer service skills, this is your chance to shine. Immediate start available for qualified candidates.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate shift reports and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Kentucky hospitality certification (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Louisville attractions and transportation