Job Description
Join our award-winning team as a Front Desk Agent at Milwaukee's premier downtown hotel! We're urgently seeking energetic professionals to deliver exceptional guest experiences across day, evening, and overnight shifts. This high-impact role combines hospitality excellence with operational precision in a fast-paced environment.
Enjoy competitive pay, comprehensive benefits (health/dental/vision), complimentary parking, and rapid advancement opportunities. Perfect for night owls and early birds alike - our flexible scheduling accommodates all lifestyles.
Responsibilities
- Seamlessly check-in/check-out guests while maintaining brand standards
- Manage reservations, room assignments, and billing systems with precision
- Resolve guest inquiries and complaints with exceptional service recovery
- Coordinate with housekeeping and maintenance teams for flawless operations
- Sell hotel amenities and local attractions to enhance guest stays
- Maintain accurate shift logs and incident documentation
- Safeguard guest data and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Valid Wisconsin hospitality certification (or willingness to obtain)
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling and billing
- Positive attitude and problem-solving mindset