Job Description
Immediate Opening for Front Desk Agent at Grand Plaza Hotel Cleveland! Join our award-winning hospitality team in the heart of downtown Cleveland. We're seeking a dynamic professional to deliver exceptional guest experiences at our luxury property. This urgent full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of Ohio's premier hotel destinations.
Why Join Us? • Competitive pay + tips • Health, dental, and vision insurance • 401(k) with matching • Hotel discounts nationwide • Paid time off • Career advancement programs
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Utilize PMS software (Opera) for daily operations
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera)
- Exceptional communication and customer service skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic math and cash handling skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required