Job Description
Join our award-winning team at the Grand Minneapolis Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for career-driven individuals ready to thrive in a luxury setting.
Responsibilities
- Manage check-in/check-out processes efficiently with attention to detail
- Resolve guest inquiries and complaints with exceptional service
- Process reservations and manage room assignments
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Ensure security protocols are followed at all times
Qualifications
- Minimum 2 years hotel front desk experience
- Proven customer service excellence
- Proficiency in hotel management systems (Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Multilingual capabilities a plus