Job Description
Join our award-winning team at Grand Plaza Hotel & Resort, where exceptional service meets Kansas City's vibrant hospitality scene! We're urgently seeking dynamic Front Desk Agents to deliver unforgettable guest experiences. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Be the welcoming face of our luxury property while managing check-ins, handling reservations, and resolving guest inquiries with professionalism. Perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for optimal operations
- Provide local recommendations and concierge services to enhance guest experiences
- Maintain organized front desk area and ensure compliance with brand standards
- Assist with training of new front desk staff as needed
Qualifications
- 1+ years of hotel front desk or customer service experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong organizational skills and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Kansas City attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs