Job Description
Join our award-winning team at Pacific Sands Hotel, where luxury meets coastal charm! We're urgently seeking a dynamic Front Desk Agent to be the first point of contact for our distinguished guests. This is a rare opportunity to excel in a fast-paced environment with competitive benefits and growth potential. If you're passionate about hospitality and ready to make an immediate impact, apply today!
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures
- Manage room reservations using Opera property management system
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain a pristine front desk area with organized supplies
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license (for va shuttle duties)
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required
- Fluency in English; Spanish bilingual a strong plus