Job Description
Join our award-winning team at Luxury Hospitality Group as a Front Desk Agent in the heart of Los Angeles! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during evening and overnight shifts. This is a prime opportunity to grow your hospitality career in one of the world's most vibrant cities.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with finesse. We offer competitive pay, comprehensive benefits, and a supportive team environment.
Responsibilities
- Manage seamless guest check-in/check-out processes during assigned shifts
- Handle reservations and modifications with precision using Opera PMS
- Resolve guest inquiries and complaints with exceptional service standards
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and security teams for operational efficiency
- Perform daily audits of guest accounts and billing discrepancies
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Excellent communication and conflict resolution skills
- Flexible availability for evening/overnight shifts
- Basic knowledge of Los Angeles attractions and transportation
- High school diploma or equivalent required