Job Description
Join our award-winning team as a Front Desk Agent in Wichita, KS! We're urgently hiring for shift-based positions offering competitive pay and growth opportunities. Deliver exceptional guest experiences while managing check-ins, reservations, and guest inquiries. Enjoy flexible scheduling and a supportive team environment. Perfect for hospitality professionals seeking dynamic shift work with advancement potential.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, payments, and billing transactions accurately
- Respond to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain security protocols and confidential guest information
- Process payments and reconcile daily cash reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, etc.)
- Exceptional problem-solving and multitasking abilities